What is MARASI’s shipping policy?
At MARASI, we are committed to delivering your orders to a wide range of countries in a timely manner. We have partnered with trusted shipping companies including FedEx, UPS, Aramex, and Samsa to ensure efficient delivery services.
Shipping Timeframe:
We offer shipping with a delivery timeframe of 2-6 business days to most destinations. Please note that this timeframe is applicable to business days and does not include weekends or major holidays. To ensure that your shipment is dispatched on the same day, please place your order by 11 am (Istanbul Time Zone).
Weekend and Holiday Considerations:
Orders placed on Fridays, Saturdays, or during major holidays may experience slightly longer shipping times due to reduced operational capacity on these days. Please be aware that there is no standard delivery service on Sundays or major holidays.
Unforeseen Delays:
While we strive for timely deliveries, some delays may occur that are beyond our control. These delays can be caused by carrier-related issues, incorrect information, customs processing delays, or adverse weather conditions. If you ever believe that a delay is attributable to our service, or if you have concerns about the status of your shipment, please don't hesitate to contact us. We will do our best to assist you and address any concerns you may have.
At MARASI, customer satisfaction is our top priority, and we aim to provide you with a smooth and reliable shipping experience. If you have any further questions or require additional information about our shipping policy, please feel free to get in touch with our customer support team for assistance.
Where do you ship to and how long does shipping take?
We currently offer shipping to several regions, including the United States, Canada, Australia, the United Kingdom, Europe, and the Middle East. Our shipping times vary depending on the destination:
- United States and Canada: You can expect your order to arrive within 2-4 business days.
- Australia: Shipping to Australia typically takes 4-7 business days.
- United Kingdom: The fastest, delivery usually takes 1-3 business days most of the time just 20 hours.
- Europe: Shipping within Europe generally takes 2-4 business days.
- Middle East: We provide shipping services to several Middle Eastern countries, including Saudi Arabia, Kuwait, United Arab Emirates, Bahrain, Qatar, and Oman. Shipping to these countries usually takes 3-5 business days.
Please note that these delivery times are estimates and may be subject to variations due to factors such as customs processing and local holidays. We strive to deliver your orders as quickly and efficiently as possible. If you have any specific questions about shipping to your region or need more details about your order's delivery, feel free to contact our customer support team for assistance.
Where do my packages ship from?
Your packages are shipped from our warehouses located in Istanbul, Turkey, and Toronto, Canada. This allows us to efficiently serve customers in multiple regions and ensure timely delivery of your orders.
How can I track my shipment?
As soon as we ship your order we will make sure to update the order with it's shipment number and tracking link. You will be notified by e-mail automatically and you will also be able to check the shipment number & tracking link from your Orders History page.